Lease, approved credit and new line of service. FAQs about unlocking your Sprint device Last updated: 3/13/18. Generally, most smartphones launched after February 2015 are SIM unlock-capable—meaning the SIM slot can be unlocked for potential usage on other carriers in the United States. Even if unlocked, Sprint SIM unlock.
Last updated: 3/13/18What does it mean for my device to be 'locked?' Or 'unlocked?'
The term 'locked' typically refers to a device that can only be used on the Sprint network and cannot be activated on a competing carrier's network. An 'unlocked' device is no longer locked to Sprint's network and the user may attempt to activate it on another carrier's network.
There are generally two scenarios for device unlocking:SIM Unlocking: A device may be referred to as 'locked' if that device was manufactured with programming restrictions that prevent another carrier's SIM card from being inserted into the SIM slot for use on a different network. Generally, most smartphones launched after February 2015 are SIM unlock-capable—meaning the SIM slot can be unlocked for potential usage on other carriers in the United States. Even if unlocked, Sprint SIM unlock-capable devices may not work on another carrier's network. Whether an unlocked Sprint device can be used on another carrier's network is subject to that carrier's policies and network compatibilities.MSL Unlocking: A device is 'locked' if it is manufactured with a type of disabling software and a locking code (referred to as 'Master Subsidy Lock' or 'MSL').
Generally, MSL locks were utilized on devices launched before February 2015. Sprint can provide the MSL code to eligible customers, however this does not mean that the device will be able to be successfully used on any other carrier domestically.How can I unlock my device?Eligible postpaid customers can request a SIM unlock and/or request the associated MSL Code by contacting Sprint Customer Care at. Sprint Forward customers can contact Customer Care at.If I’ve requested my device be unlocked, is there anything I should/should not do to ensure the unlock request processes?The unlock request can take up to two business days to process, once a device is near financial eligibility.
During that time, the following steps can help ensure the request processes properly:. Android devices on Sprint.
Ensure the Sprint SIM card remains in the device (removing or replacing the Sprint SIM card will cause the unlock request to fail). Ensure the device is powered on and within Sprint’s network coverage area, or at minimum connected to a Wi-Fi network. Upon receiving notification the device is unlocked, check the UICC unlock, as follows:UICC Unlock: Go to Settings System System updates.
UICC unlock or go to Settings and search for UICC Unlock. Tap UICC unlock for a settings refresh. If UICC unlock is not available, try updating the data profile as follows. Limited-time promotionsRate PlansFOR ALL PLANS:. Mo. Charges excl. Taxes & Sprint Surcharges incl.
USF charge of up to 20.1% (varies quarterly), up to $2.50 Admin. /line/mo.) & fees by area (approx. Surcharges are not taxes. See sprint.com/taxesandfees.Activ. Fee: Up to $30/line. Credit approval and eBill.
Included features/content may change or be discontinued at any time. AutoPay: $5/mo. Discount may not reflect on 1st bill. Quality of Svc. (QoS): Customers who use more than 50GB of data during a billing cycle will be deprioritized during times & places where the Sprint network is constrained.
See sprint.com/networkmanagement for details. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate svc. If off-network roaming usage in a mo. Exceeds: (1) 800 min. Or a majority of min.; or (2) 100MB or a majority of KB. Prohibited network use rules apply—see sprint.com/termsandconditions.SERVICE PLANS:Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data.
MHS reduced to 3G speeds after 100GB/mo. Third-party content/downloads are add’l charge. Plan not avail. For tablets or MBB devices. Select Int’l svcs are included for phone lines.
See sprint.com/globalroaming. Subsidized devices incur an add’l.
Must remain on Premium plan for a minimum of 30 days.Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 50GB/mo. Third-party content/downloads are add’l charge. Plan not avail. For tablets or MBB devices. Select Int’l svcs are included for phone lines.
See sprint.com/globalroaming. Subsidized devices incur an add'l.
Charge.Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are add’l. Plan not avail.
For tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. Charge.Sprint Unlimited 55+ Plan: Reqs. New account activation. Acct holder must be 55 or older.
Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l $25/mo./line. Third-party content/downloads are add’l charge. Plan not avail. For tablets/MBB devices.
Select Int’l svcs are included see sprint.com/globalroaming.Sprint Unlimited Military Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo.
Third-party content/downloads are add’l. Plan not avail. For tablets or MBB devices. Select Int’l svcs are included for phone lines.
See sprint.com/globalroaming. Subsidized devices incur an add'l.
Charge.Better Choice Plan: No discounts apply to access charges & early upgrade add-on charge. Unlimited domestic calling & texting. Data allowance as specified. Non-discounted phones req. You to sign up for leasing, pay full MSRP or bring your own capable phone. Third-party content/downloads are add’l.
Of 10 phone/tablet/MBB lines. Allotment of on-network shared data usage & 100MB off-network data usage.
On-network high-speed data allowance may be purch. Off-network data can be added by opt in only for 25¢/MB for tablets/MBBs. Mobile Hotspot Usage pulls from your shared data & off-network allowances. High speed data is access to 3G/4G.Discounted Phones Access ($45): Inv. Will show a term access charge of $45/mo./line charge until the customer enters into a new device transaction that does not have an annual term svc. Agmt.2GB Plan: No discounts apply (except AutoPay discounts). Includes unlimited domestic Long Distance calling and texting.
Third-party content/downloads are add’l charge. Includes selected allotment of on-network data usage for phone and mobile hotspot use and 100MB off-network data usage. Add’l on-network high-speed data allowance may be purchased at $15/GB. Mobile Hotspot Usage pulls from your data and off-network allowances.
High-speed data is access to 3G/4G. Add’l $25 line/mo.
Applies with subsidized phone until the customer enters into a new device transaction that does not have an annual term service agreement.Unlimited Tablet Plan: Incl. Unlimited texting on capable tablets & data with mobile optimized video streams at up to 480+ resolution, music at up to 500kbps, streaming gaming at up to 2 Mbps. Add Unlimited premium resolution streaming for add'l. $20/mo./line & get video streams at up to 1080+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. Data deprioritization applies during times of congestion.
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After the 10GB, MHS, VPN & P2P usage will be limited to 2G speeds. Third-party content/downloads are add'l. Are not incl.Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. Third-party content/downloads are add’l charge. Int’l svcs are not included.
Excludes roaming.Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. After 60 minutes of idle time, hotspot may automatically turn off. MHS reduced to 2G speeds after data allowance.Sprint Drive Unlimited Plan: Sprint 4G LTE data only.
SD video streams up to 480p, music up to 500 kbps, gaming up to 2 Mbps. Data deprioritization during congestion. After 60 minutes of idle time, hotspot may automatically turn off. Customers who use more than 50GB of data during a billing cycle on unlimited will be deprioritized during times & places where the Sprint network is constrained.
See sprint.com/networkmanagement for details.Sprint Phone Connect: No plan discounts apply. Domestic only. Text, data, fax & other landline svc. (e.g., home alarm). May not be same as landline 911.Device OffersAll device offers are for a limited time and while supplies last. Credit approval required.Samsung offer: Phone Offer: Samsung Galaxy S8 MSRP $750.00; Samsung Galaxy S8+ MSRP $850.00; Samsung Note8 MSRP $960.00; Samsung Galaxy GS8 Active MSRP $850.00; Samsung Galaxy S9 MSRP $792; Samsung Galaxy S9+ MSRP $912. While supplies last.
Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.Samsung Galaxy Note9 Offer: Phone Offer: Samsung Galaxy Note9 MSRP $999.99. Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.2-for-1 iPhone 8 offer: Phone Offer: iPhone 8 64GB $599.99. Reqs eligible plan. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Higher memory configurations, and iPhone 8+ will receive the same monthly.
Credit amount & will not be $0/mo.2-for-1 iPhone 7 offer: Phone offer: iPhone 7 32GB $449.99. Reqs eligible plan. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Higher memory configurations and iPhone 7+ will receive the same monthly credit amount & will not be $0/mo.iPhone X offer: Phone Offer: iPhone X (64GB) MSRP $899.00. Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.iPhone Xs, Xs Max offer: Phone Offer: iPhone Xs (64GB) MSRP $999.99; iPhone Xs Max (64GB) $1,099.99. Phone Trade-in: Phone must be unlocked, deactivated & all personal data deleted before trade-in and in good working order; device powers on and there are no broken, missing or cracked pieces. Device will not be returned.
Current customers must own trade in device. Credits end at 18 months, early payoff or upgrade, whichever occurs first.LG V30+ offer: Phone Offer: LG V30+ MSRP $912.00.
Credits end at end of term, early payoff or upgrade, whichever occurs first.LG G7 ThinQ offer: Phone Offer: LG G7 ThinQ MSRP $792.00. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first.LG V40 ThinQ offer: LG V40 ThinQ MSRP $960.00.
Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Second Year Promise full terms and conditions apply; see LGPromise.com. The Approximate Retail Value (“ARV”) is $330 ($139 gimbal, $119 micro SD card, $72 Second Year Promise. Value for the LG Second Year Promise program is an approximation based on similar service).Tablet Offer: Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Taxes and svc charges excluded.
No cash back. May not be combinable with other tablet offers. Requires activation at point of sale. Available to new and existing customers who have an active Sprint wireless phone line. Qualifying data plan and new activation.
Only 1 Tablet Offer per account during this offer. CL accounts req. Active smartphone line and is not limited to 1 free tablet.Device payment optionsLease (Sprint Flex): Mo. Terms for all other customers will vary including amount due at signing & taxes/fees.
Qualifying device & svc. No equipment security deposit req. Upon completion of 18-mo. Term, customer can continue to pay mo. Lease amount, purch. Or return device.
Customer is responsible for insurance & repairs. Early termination of lease/svc.: Remaining lease pymt. Will be due immed. Device return or pymt. Option device price in lease.24-Mo.
Installments: Req. Installment agmt, 0% APR & qualifying device & svc. Device pricing for well-qualified customers. Models with higher memory config.
Terms & down pymt. For all others will vary.
Down pymt., unfinanced portion & sales tax (on full purch. Price) due at purch. Early termination of 24-Mo. Installments/Svc.: If you cancel wireless svc., remaining balance on device becomes due.Additional servicesHulu: Req.
Registration from Sprint phone at hulu.com/sprint. Access to one Hulu Limited Commercials plan per each eligible Sprint acct.
Other Hulu plans & add-ons) while eligible Sprint plan is active in good standing. Valid for new or returning Hulu subscribers or certain existing Limited Commercials subscribers. Select Hulu content streams in HD on supported devices subj. To connectivity. Tablets may stream Hulu content via incl.
Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. Not redeemable or refundable for cash or gift subscriptions. Hulu may place acct.
On inactivity hold based on Hulu usage. Cancel Hulu anytime. See full offer terms at sprint.com/hulu.Amazon Prime Offer: Avail. Content will vary.
Streaming video content req. High-speed data connection. Data charges may apply.iPhone Forever: Does not guarantee mo.
Payment amount, phone selection, or svc. Upgrade after 12 payments as long as lease & early upgrade offered. Active line thru time of upgrade with min. 12 consecutive mo. Plan payments, new phone Lease Agreement, acct. In good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived.
Upgrade does not incl. Same generation model iPhone; must be next generation iPhone.Galaxy Forever: Does not guarantee monthly payment amount, phone selection, or service plan rates. Upgrade after 12 payment as long as lease and early upgrades offered. Active line thru time of upgrade with min. 12 consecutive monthly service plan payments, new phone Lease Agreement, acct.
In good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived.
Upgrade does not include same generation model Galaxy, must be next generation Galaxy.Annual Upgrades: Req. Active line thru time of upgrade with min. 12 consecutive monthly payments, & add-on if required, new phone Lease, acct. In good standing, & give back of current eligible device in good & functional condition.
After upgrade, remaining unbilled lease payments are waived. Add-on must be added within 30 days of purchase.Clean Slate (formerly contract buyout) offer: Clean Slate: Amount based on ETF (early termination fee) charged or remaining phone balance. Port from other carrier to Sprint, remain active & in good standing for 30 days before card issuance & buyback of working phone in good condition (the device is unlocked, powers on and there are no broken, missing or cracked pieces) tied to offer. Phone must be deactivated & all personal data deleted. Device will not be returned. Reg, & submit final bill with ETF or phone balance w/in 60 days of switching at sprint.com/joinsprint. Allow 15 days after registration approval for Reward Card arrival.
Discounted phones, 100+ Corporate-liable, prepaid & ports made between Sprint or related entities. Prepaid Mastercard: Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Unused funds will forfeit after the valid thru date. Card terms and conditions apply.Overnight shipping: $14.95: Order by 1 p.m. EST Mon-Fri, get it the next business day.
Some models are backordered. See sprint.com/ship for details. If the device you're ordering is backordered, we'll ship your device overnight as soon as it’s available.Total Equipment Protection: Our protection plans must be added within 30 days of activating your device.
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For more information, visit sprint.com/TEP.